about
cards
How
fast are you?
Very!
We guarantee proofs in 2 business days (after photos are received)
and shipment 2-3 business days after proofs are approved. During the
month of December our guarantee moves to 4-5 business days.
Wedding
line? Proofs in 2 business days and shipment 7-10 days after proofs
are approved by you. (We still can be much faster depending on the
order.) This allows us to coordinate your Wedding Invitation pieces
with the perfect envelope and envelope liner.
Most
of the time, however, you'll find that proofs are out within 24 hours
and we ship no more than 2 business days after you approve
your proof. Read some of our client
comments if you want to see how happy they are.
Why
can't I make my own online proof?
Other companies do...
We pride
ourselves in not being like other companies. What you get is a personal
designer who creates each of your proofs for you. All you need
to do is place your order, submit your card details, design changes, and
photos and we do the rest. We love personal service, something that is
harder and harder to find these days and we LOVE offering it! Our clients seem
to agree.
What
makes your wedding line so unique?
We have had
so much fun developing our wedding line! Jenna from J.Crew always inspires
us! We have converted some of her fashion rules into paper for our wedding
line. We "balance feminine pieces with tomboy accents…. mixing
textures and opposites". So that translates to our wedding line
by using linens with metallics and mattes. It's so beautiful and unique.
Please see our wedding pricing page for
all the gorgeous details of dimensions and prices and all the information
you need.
Can
I get a sample of your products before I order?
We have put together a sample pack
of our products. This gives you a feel for our work
and the vibe of Mango Ink! You will notice we are unlike the other
card companies in more ways than one. Click here for
more information.
Do
you have a blog?
Funny you should
ask. We do! There are lots of goodies there, including all the cool ideas
that our clients have done that we don't have space to display in our catalog.
Check it out and be inspired.
What
makes you eco-friendly?
All of our
card stocks and envelopes are eco-friendly, FSC certified. We also
use only 100% recyclable boxes, our return address labels are made
from recycled paper, we use 100% recycled kraft paper, and other recycled
packing materials.
We
also use local vendors and order all of our paper locally, using
a local vendor for embossing the "mounted" card stock especially for
Mango Ink. We also work with local artists and give to the community
around us.
Being
green is not a "fad" for us but a true conviction.
We are proud of what we have done so far but will continue
to make "green" a priority.
What
type of paper do you print on?
We offer two versions of our photo cards; our classic cards and the wedding "layered" cards
are printed on luster paper that are then mounted onto heavy eco-friendly
130 lb. card stock and our modern version is printed directly, edge to
edge, onto eco-friendly, 130 lb. stock.
What
type of paper do you mount on?
Our classic card designs are mounted on eco-friendly card stock with
a subtle raised embossed border that frames each design. This is heavy
130lb card stock and custom made exclusively for Mango Ink! Our Wedding "layered" cards
are mounted onto 120lb metallic card.
Can
I print on the back of the modern card?
Each of our modern/unmounted cards have a full color back that matches
the front. If you want to print something other than that on the back
of your modern/unmounted cards, you can for $39.99 and our designers
will work with you on that design.
I'm
not sure if I need to hire a designer for a custom card or not?
We are happy to change any color scheme
(to match photos), modify any text, swap out any font, remove any
design element and/or modify the number of photos by 1, on any card
you order for free.
We
will also convert color photos to black and white.
If
you want more than that, you'll probably want to hire a designer and
can check out our custom page.
Can
I get extra envelopes?
We throw in a couple of extra envelopes with each order. If you want
to buy more, email heidi@mangoink.com and
we will add them to your order.
Do
I need extra postage for any of your products?
For the 5x7 cards there is no additional postage.
For
square cards, the USPS requires an additional postage
for square envelopes.
What
if I'm not happy with the final product?
After you have approved the digital proof and we have begun printing
we offer a 75% refund. If cards have been shipped to you, we will need
the cards returned. Up to that point,
you can quit the ordering process at any time (as nothing has been
charged to your card).
If
you need a reprint after the digital proof has been approved and the
reason for the reprint was visible on the proof (wrong phone
number, wrong photo choice, party details, spelling, etc...) we charge
a 50% fee plus you will have to pay for shipping. Keep your envelopes
because we won't send more with reprint.
Do
you put your logo anywhere on the card?
Each of our cards are stamped or printed on the back with a small logo.
about
photos
How
do I send you photos?
After you place your order, simply email us the pictures at photos@mangoink.com.
That email address will be all over the checkout pages when you order
as well (just so you don't forget it.) Please include your order number
in the subject line when you send photos. In special cases, we do accept
original photographs via regular mail. Let
us know if you need us to do that.
By
submitting photographs, you are agreeing that you own valid copyrights
for the photos and that you are, or have received permission, from
those pictured in the photographs. If the photo is of a minor, you
are agreeing that you are, or have received permission, from that minor's
legal guardians.
Please
be aware that purchasing prints of a photo, CD, or DVD from a professional
photographer or studio does not transfer the copyright of the photo
to you, and the photo cannot be reproduced without a release. You can
be personally responsible for copyright infringement even if you did
not intend to break the law.
We
love to work with photographers, so if you are uncertain, have them
call or email us.
What
kind of photographs do I send?
As big and original as you have. We can often work with smaller images but the
bigger the image (usually, the way your camera takes it) the better.
Please
note that if you are planning on printing posters or using a template
where the photo takes up much of the card, we can't use a thumbnail
image.
My
photo isn't in digital format - is there a way I can get it to you
anyway?
You can find a scanner and scan it in at 300dpi or send us a note and
we'll arrange for you to send us an original. We'll return the original
with your order.
I
can't decide which photos to use. Can I send you a bunch and let you
decide?
Yes, you can. We do, however, ask that if you are going to send us
photos and let us decide, that you let us decide. It usually makes
our job easier if you try your best to choose the photos you love.
If you love all of them, we will have fun!
Can
I use professional images for my cards?
We can accept professional images for creating your order. However,
we MUST receive written permission from the photographer.
Keep in mind that the unauthorized use of professional images is illegal.
Really. It is.
Can/will
you crop and/or adjust my photograph?
We will crop photos and perform minor adjustments (remove red eye or
convert from color to b/w). However, our designers do not remove backgrounds,
foreground items, change shirt colors, or perform major color adjustments
on your photos, etc...
about
designs
I
see a Holiday Card design I like but I need a Thank You note?
As always, our templates are not the end of the story. Pick a background
from a holiday card, a font from a thank you, and turn it into a Birthday
Invitation. Whatever you want to do, whatever combinations you'd like
us to try, we're willing.
Will
I see the design before you print it?
Absolutely! We never print a card until you have seen a digital version
and approved that proof. That also means that you have checked for
spelling, dates, etc...
How
many proofs will you do?
We will do five proofs for free. After that we charge
$4.99 for every additional proof. In the years that we have been doing
this, there have been a fairly small percentage of people who have
asked for over four proofs and an even smaller percentage who have
actually needed that many. We suggest you combine your suggestions
into one email. Study the card and collect your changes rather than
sending multiple emails with single changes for proofs.
We
also do not do multiple design templates so that you can pick
one and then begin to modify that. We can only work on the template that
you have ordered. If you would like to see your photo on another template,
other than the one your ordered, we will do that for a $6.99 charge.
Will
the proof look identical to the real version?
Yes, realizing that prints and computer monitors don't look the same.
There may be some color differences but we print exactly what you approve.
Can
I print on the back of the modern card?
Each of our modern/unmounted cards have a full color back that matches the front.
If you want to print something other than that on the back of your modern/unmounted
cards, you can for $39.99 and our designers will work with you on that design.
I'm
not sure if I need to hire a designer for a custom card or not?
We are happy to change any color scheme (to match photos), modify any text, swap
out any font, remove any design element and/or modify the number of photos by
1, on any card you order for free.
We
will also convert color photos to black and white.
If
you want more than that, you'll probably want to hire a designer and
can check out our custom page.
about
ordering
How
do I order?
Find the design you like in our catalog and click on it. From there click
the order button. You'll then have a chance to tell us how many you want
(they come in sets of 8) and where to send them to as well as your personal
information. You can also tell us any design changes you would like on
your card in the shopping cart.
What
is personal information?
Personal information is dates, names, sayings, or anything else that
should obviously be personalized for your order.
When
am I charged?
You will not be charged anything until your item goes to print and
that won't happen until you have approved a proof and we start printing!
Will
I be able to change the order (quantity,style) after I place the order?
You can always change the number of cards you need, etc... until we actually
go to print. If you'd like more, we're happy to add more but once we
print, we can't take away from the order without a 50% restocking fee.
If you add, we'll try to combine the two and not make you pay shipping
twice.
Do
you have a minimum order?
Depending on the card you are ordering, the minimum order will vary.
See our pricing page for all the minimum order information.
Do
you offer volume discounts?
Yes on unmounted
and no on mounted. See our pricing page for all the details.
I
don't like ordering online. Can I call you?
You bet. Give us a call at 509.995.0035 or send us an email with
your number and we'll call you.
The
shopping cart says something about cookies?
Make sure cookies are enabled on your web browser. For most browsers
this involves nothing more than going to your browser preferences and "enabling
cookies". Here's a good
resource if you're not sure if you should enable cookies.
Is
it safe to give you my credit card?
We think it is. All of the "store" portion of our site is
run by Yahoo! Store which means that they keep your credit card information
and they store it much more securely than we ever could. If you're
still not sure, there is lots of legal stuff you can read below, including
Yahoo!'s terms of service. If you're really nervous you can call and
give us your credit card over the phone.
On
a side note, we strongly suggest that you do not email us your credit
card information. That is not an especially secure way and we highly
discourage it.
about
shipping
Do
I need extra postage for any of your products?
For any rectangle envelope, there is no extra charge for stamps.
For
square cards, the USPS requires additional postage
for square envelopes.
Do
you ship international?
Yes! See our pricing page for shipping options.
How
long will it take for me to get my cards?
Officially, we will email a proof to the email address you provide
no later than 2 business days after we receive your photos. Once we
have received approval of your proof, your order will be sent no later
than 3 business days later. In all, that means your order will be sent
out (via whatever shipping method you choose) 5 business days after
you have sent us your photos. Again, that's the official line - we
are usually much faster, depending on the season. Please
calculate those five days into choosing whatever shipping method you
do...
Can
I track UPS
Shipping Methods?
Yes. You should receive an automatic notification once your package ships.
You will be sent a tracking number so you can see where your package
is at all times. Please be aware that Mango Ink is not responsible for
UPS - we only get it to them and we don't have any control over
what happens after that.
about
other stuff
Do
you have gift certificates available?
Yes, they can be ordered here.
Do
you ever have sales?
All the time. However, we send our sale coupon codes to our newsletter
subscribers. If you want to know about them, you should subscribe on
our newsletter page.
I
have another question about...?
See below for more information or write info@mangoink.com or
give us a call at 509.995.0035.
about
mango ink legal information
PRIVACY
POLICY
Any
images you send will not be used for any other purpose except to create
your announcement, invitation, or thank you card. Your images will not
be used in any promotional catalogs or design catalogs without your express
written consent. We value and respect your privacy and recognize that
your photographs are very personal and private. They will remain that
way. Your photos will not be sold or given to any other company or individual
separate from your Mango Ink transaction.
The
shopping cart is hosted by Yahoo! Store. Yahoo! hosts the store pages,
ordering system, and order data. Yahoo! automatically collects order
information but may only use this information in the aggregate. If you
accessed this store through Yahoo! Shopping, Yahoo! also automatically
collects information about your shopping experience. Please see the Yahoo!
Privacy Policy for more information about how Yahoo! uses this information.
COPYRIGHT
INFORMATION
All
designs on this site are original designs of Mango Ink and Copyright©2005-2007
mango ink. That means that you can not legally copy any designs from
this site without risking legal action.
TERMS
OF SERVICE
Welcome,
and thank you for visiting Mango Ink. The following text is presented
as the Terms of Service for viewing and/or ordering items from mangoink.com.
The Terms of Service are listed below, and by visiting mangoink.com,
you agree to abide by the Terms of Service.
If
you have any questions, feel free to contact us by email at info@mangoink.com.
By
submitting an order to mangoink.com, you agree to the following:
Copyright
Material And Limited License -
You certify that you are the parent or guardian of the minor whose photo
you submit, or have obtained the consent of the parent or guardian to submit
the minor's photos.
You certify that you own or have the rights to use any information or pictures
supplied by you and give Mango Ink your consent to display them on its
web site. Announcements will not be used for promotional or advertising
purposes without the expressed consent of the customer.
Under no circumstances may any graphics or pictures be duplicated for use
on another web page, either by downloading from the website(s) during the
period of time it is posted online or from any other page on the mangoink.com
web site, or by duplicating from the email of the proof provided to the
customer in the proofing stage. These components have either been licensed
to or created by mangoink.com expressly for use on the Mango Ink web site.
Use of any of these components for any other purpose is expressly prohibited.
All announcements/invitations/thank you notes remain the property of mangoink.com
as the creator or licensee of the graphics and are not intended for free
use.
This site and its contents belong to mangoink.com. The copyright to the
contents of this site is owned by Mango Ink.
Other
Sites-
This web site may contain links to other web sites. These links are to
companies or organizations we believe you may have an interest in. Mango
Ink is not responsible for the content of any other site or for ongoing
review of other sites.
Limitation
Of Liability-
In no event shall Mango Ink be liable to any entity for any direct, indirect,
special, consequential or other damages (including, without limitation,
any lost profits, business interruption, loss of information or programs
or other data ) that are related to the use of, or the inability to use,
the content, materials, services and functions of the site, even if Mango
Ink is expressly advised of the possibility of such damages.
Indemnification -
You agree to indemnify and hold Mango Ink, and its subsidiaries, affiliates,
officers, agents, co-branders or other partners, and employees, harmless
from any claim or demand, including reasonable attorneys' fees, made by
any third party due to or arising out of your use of the mangoink.com,
your connection to mangoink.com, your violation of the Usage Agreement,
or your violation of any rights of another.
Governing Law And Jurisdiction -
The Usage Agreement and the relationship between you and Mango Ink are
governed by the laws of the State of Washington without regard to its conflict
of law provisions. You also agree that this Usage Agreement is entered
into between you and Mango Ink in Spokane, Washington. The failure of Mango
Ink to exercise or enforce any right or provision of the Usage Agreement
does not constitute a waiver of such right or provision. If any provision
of the Usage Agreement is found by a court of competent jurisdiction to
be invalid, the parties nevertheless agree that the court should endeavor
to give effect to the parties' intentions as reflected in the provision,
and the other provisions of the Usage Agreement remain in full force and
effect. You agree that regardless of any statute or law to the contrary,
any claim or cause of action arising out of or related to use of the Materials
or Service or the Usage Agreement must be filed within one year after such
claim or cause of action arose or be forever barred.
Shopping
Cart
The shopping cart is hosted by Yahoo! Store. Yahoo! hosts the store pages,
ordering system, and order data. Yahoo! automatically collects order information
but may only use this information in the aggregate. If you accessed this
store through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the Yahoo!
Privacy Policy for more information about how Yahoo! uses this information.
Thanks again for stopping by Mango Ink and we hope to see you again. Any
further questions and/or comments may be answered by email at info@mangoink.com.
|