about cards

How fast are you?
Very. We usually have proofs out within 24 business hours and we usually ship no more than 2 business days after you approve your proof. Read some of our client comments.

That said, we guarantee proofs in 2 business days (after photos are received) and shipment in no more than 3 business days after proofs are approved.

Custom wedding orders will take longer depending on the complexity.

Can I see a sample before I order?
We have put together a sample pack of all of our products for only $5.99. This gives you a feel for our work and the vibe of Mango Ink! Click here for more information.

What type of paper do you print on?
We offer non-traditional photo cards; those printed on REAL photographic paper in a matte finish AND we professionally hand MOUNT every product onto heavy card stock. We do not use home ink jet printers. We print using a professional printer with first-rate quality.

What type of paper do you mount on?
We LOVE paper, therefore, the utmost care has been given to select the most beautiful paper to compliment each design. Our standard panel cards are mounted on 5x7 white cardstock with a subtle raised border that frames each design. This is heavy 100lb cardstock. Our square cards use Envelopments® paper products. We carry our favorite colors and products from Envelopments®. These colors include: Amethyst, Cocoa, Classic White, Ash, Coal, Aquamarine, Lavelite, Tourmaline and Caspian. We can inter-change any of these papers with any design. If you want an entirely different color than we carry, we do special orders as well. Look at envelopments.com to view all there is to incorporate with our designs.

What are design changes?
We are happy to include ordinary design changes with any order. That means anything in regards to colors, photo layouts, or backgrounds we'll be happy to change. We love it when clients use our templates just the way they are but if you don't see one you love, just let us know how we can change one you do see to fit your needs.

Can I get extra envelopes?
Orders include 1 additional envelope for every 16 cards ordered. (Square cards will not have extra envelopes - so be careful.) :) Want to buy more envelopes? No problem. Email heidi@mangoink.com and we will add them to your order.

Do I need extra postage for any of your products?
For standard panel cards there is no additional postage.

For square cards, the USPS requires an additional $.17 postage for square envelopes.

What is envelopments®?
A company that offers a wide array of paper products that we think are pretty great. You can read all about them at their site.

What is the crystal clear envelope and how do I use it?
It is a self-sealing plastic bag that shows off the beautiful contents inside. Self-stick stamps need to be used vs. gummed, as the gummed stamps will not adhere to the plastic. Due to post office requirements the stamps need to be placed on the outside of the bag, (not inside) so that the post office can cancel the stamps. You can put all addresses and return address labels on the inside of the clear envelope.

What is an envelopement®?
It opens completly to reveal the contents inside. They are a unique way to send cards for any occasion. They can be used as self mailers or go into an outer envelope. We mount the design with cardstock to be permanantly attached. The color will make your card really pop! We also highly recommend ordering our circular return address label/seal to close all four corners.

Can I order an envelopment® for the standard panel cards?
Yes, email heidi@mangoink.com for a quote. It may take a bit of extra time, but we love coordinating papers with our designs. Also, to ease the process, we can send some samples of paper colors you have in mind.

What if I'm not happy with your final product?
After you have approved the digital proof and we have begun printing we offer a 75% refund. If cards have been shipped to you we will need the cards returned (we will also pay for shipping). Up to that point, you can quit the ordering process at any time (as nothing has been charged to your card).

If you need a reprint after the digital proof has been approved and the reason for the reprint was clearly visible on the proof (wrong phone number or wrong photo choice, etc...) we charge a 50% fee plus you will have to pay for shipping. Envelopes will not be sent with the reprint.

Will my cards fade?
Our photo cards are not ink-jet or dye sublimation and WILL NOT FADE. We use Fuji Crystal Archive paper for all our photofinshing.

Why don't you offer the "unmounted" version of photo cards?
We simply offer the high end product. We love the mounted cards. We only sell what we would buy and we do this with the best price possible for you. They are beautiful and look like a framed picture. The photo cards that you usually see are flimsy and lack the quality we strive for. This product will not fade and require no additional finishing.

Do you put your logo anywhere on the card?
Each of our cards are stamped on the back with a small "mangoink.com".

about photos

How do I send you photos?
After you place your order, simply email us the pictures at photos@mangoink.com. That email address will be all over the checkout pages when you order as well (just so you don't forget it.) Please include your order number in the subject line when you send photos. In special cases, we do accept original photographs via regular mail. Let us know if you need us to do that.

My photo isn't in digital format - is there a way I can get it to you anyway?
You can find a scanner and scan it in at 300dpi or send us a note and we'll arrange for you to send us an original. We'll return the original with your order.

What kind of photographs do I send?
As big and original as you have. We can often work with smaller images but the bigger the image (usually, the way your camera takes it) the better.

Please note that if you are planning on printing posters or using a template where the photo takes up much of the card, we can't use a thumbnail image.

By submitting photographs, you are agreeing that you own valid copyrights for the photos and that you are, or have received permission, from those pictured in the photographs. If the photo is of a minor, you are agreeing that you are, or have received permission, from that minor's legal guardians.

Also, purchasing prints of a photo, CD, or DVD from a professional photographer or studio does not transfer the copyright of the photo to you, and the photo cannot be reproduced without a release. You can be personally responsible for copyright infrigment even if you did not intend to break the law. We love to work with photographers, so if you are uncertain, have them call or email us.

I can't decide which photos to use. Can I send you a bunch and let you decide?
Yes, you can. We do, however, ask that if you are going to send us photos and let us decide, that you let us decide. It usually makes our job easier if you try your best to choose the photos you love. If you love all of them, we will have fun!

Can I use professional images for my cards?
We can accept professional images for creating your order. However, we MUST receive written permission from the photographer .The photographer can fax us this information directly at (509)467-2209. Please inform the photographer, that an emailed copyright release will not be sufficient.

Keep in mind that the unauthorized use of professional images is illegal. Really. It is.

Can you/will you crop and/or adjust my photograph?
Yes, our designers will make sure that the photo looks good within the design. And if they think it looks good and you don't, you can always tell our designers that they are wrong.

about designs

I see a Holiday Card design I like but I need a Thank You note?
As always, our templates are not the end of the story. Pick a background from a holiday card, a font from a thank you, and turn it into a Birthday Invitation. Whatever you want to do, whatever combinations you'd like us to try, we're willing..

Will I see the design before you print it?
Absolutely! We never print a card until you have seen a digital version and approved that proof. That also means that you have checked for spelling, dates, etc...We've made one mistake since we've been in business and we did send that person free cards - but we may not next time so make sure and check. : )

How many proofs will you do?
We will do four proofs for free. After that we charge $1.99 for every additional proof. In the years that we have been doing this, there have been a fairly small percentage of people who have asked for over four proofs and an even smaller percentage who have actually needed that many. We suggest you combine your suggestions into one email. Study the card and collect your changes rather than sending multiple emails with single changes for proofs.

We also do not do multiple design templates so that you can pick one and then begin to modify that. We can only work on the template that you have ordered. If you would like to see your photo on another template, other than the one your ordered, we will do that for a $4.99 charge.

Will the proof look identical to the real version?
Yes. There may be some color differences as monitors vary in the way they display color but we print exactly what you approve.

What does it mean that Mango Ink is a designer/dealer for Envelopments®?
That means that you can order any product that Envelopments® has to offer from us. We can create a special and unique product for any occasion using any of the products you fall in love with! You do not have to use any of our designs, we can simply order and ship any product that they have to offer. Contact heidi@mangoink.com for pricing. Also, browse the Envelopment® site to see all there is to offer. http://www.envelopments.com

about ordering

How do I order?
Find the design you like and press the order button. You'll then have a chance to tell us how many you want and where to send them to as well as your personal information. You can also tell us any design changes you would like on your card.

What is personal information?
Personal information is dates, names, sayings, or anything else that should obviously be personalized for your order.

When am I charged?
You will not be charged anything until your item goes to print and that won't happen until you have approved a proof and we start printing!

Will I be able to change the order (quantity,style) after I place the order?
You can always change quanties, etc... until we actually go to print. If you'd like more, we're happy to add more but once we print, we can't take away from the order without a 25% restocking fee. If you add, we'll try to combine the two and not make you pay shipping twice.

Do you have a minimum order?
We do require a minimum order of 2 sets. Our sets of cards and thank you's are sold in sets of 8. While we have raised the minimum order from 1 set, we still think we're lower than many of our competitors who require minimum orders of 25.

I don't like ordering online. Can I call you?
You bet. Give us a call at 509.995.0035 or send us an email with your number and we'll call you.

The shopping cart says something about cookies?
Make sure cookies are enabled on your web browser. For most browsers this involves nothing more than going to your browser preferences and "enabling cookies". Here's a good resource if you're not sure if you should enable cookies.

Is it safe to give you my credit card?
We think it is. All of the "store" portion of our site is run by Yahoo! Store which means that they keep your credit card information and they store it much more securely than we ever could. If you're still not sure, there is lots of legal stuff you can read below, including Yahoo!'s terms of service. If you're really nervous you can call and give us your credit card over the phone.

On a side note, we strongly suggest that you do not email us your credit card information. That is not an especially secure way and we highly discourage it.

about shipping

Do I need extra postage for any of your products?
For standard panel cards there is no additional postage.

For square cards, the USPS requires an additional $.17 postage for square envelopes and evelopments®.

What is the crystal clear envelope and how do I use it?
It is a self sealing plastic bag that shows off the beautiful contents inside. Self stick stamps need to be used vs. gummed, as the gummed stamps will not adhere to the plastic. Due to post office requirements the stamps need to be placed on the outside of the bag, (not inside) so that the post office can cancel the stamps. You can put all addresses and return address labels on the inside of the clear envelope.

Do you ship international?
Yes via UPS Worldwide Express - the price of shipping will show at checkout.

How long will it take for me to get my cards?
Officially, we will email a proof to the email address you provide no later than 2 business days after we receive your photos. Once we have received approval of your proof, your order will be sent no later than 3 business days later. In all, that means your order will be sent out (via whatever shipping method you choose) 5 business days after you have sent us your photos. Again, that's the official line - we are usually much faster, depending on the season.

Unofficially, you'll see a proof in 24 business hours and your cards will ship two business days after you have approved.

about other stuff

Do you have gift certificates available?
Yes, they can be ordered here.

Do you ever have sales?
All the time. However, we send our sale coupon codes to our newsletter subscribers. If you want to know about them, you should subscribe on our newsletter page.

I have another question about...?
See below for more information or write info@mangoink.com or give us a call at 509.995.0035.

about mango ink legal information

PRIVACY POLICY

Any images you send will not be used for any other purpose except to create your announcement, invitation, or thank you card. Your images will not be used in any promotional catalogs or design catalogs without your express written consent. We value and respect your privacy and recognize that your photographs are very personal and private. They will remain that way. Your photos will not be sold or given to any other company or individual separate from your Mango Ink transaction.

The shopping cart is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

COPYRIGHT INFORMATION

All designs on this site are original designs of Mango Ink and Copyright©2005-2007 mangoink. That means that you can not legally copy any designs from this site without risking legal action.

TERMS OF SERVICE

Welcome, and thank you for visiting Mango Ink. The following text is presented as the Terms of Service for viewing and/or ordering items from mangoink.com. The Terms of Service are listed below, and by visiting mangoink.com, you agree to abide by the Terms of Service.

If you have any questions, feel free to contact us by email at info@mangoink.com.

By submitting an order to mangoink.com, you agree to the following:

Copyright Material And Limited License -
You certify that you are the parent or guardian of the minor whose photo you submit, or have obtained the consent of the parent or guardian to submit the minor's photos.
You certify that you own or have the rights to use any information or pictures supplied by you and give Mango Ink your consent to display them on its web site. Announcements will not be used for promotional or advertising purposes without the expressed consent of the customer.

Under no circumstances may any graphics or pictures be duplicated for use on another web page, either by downloading from the website(s) during the period of time it is posted online or from any other page on the mangoink.com web site, or by duplicating from the email of the proof provided to the customer in the proofing stage. These components have either been licensed to or created by mangoink.com expressly for use on the Mango Ink web site. Use of any of these components for any other purpose is expressly prohibited.

All announcements/invitations/thank you notes remain the property of mangoink.com as the creator or licensee of the graphics and are not intended for free use.
This site and its contents belong to mangoink.com. The copyright to the contents of this site is owned by Mango Ink.

Other Sites-
This web site may contain links to other web sites. These links are to companies or organizations we believe you may have an interest in. Mango Ink is not responsible for the content of any other site or for ongoing review of other sites.

Limitation Of Liability-
In no event shall Mango Ink be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data ) that are related to the use of, or the inability to use, the content, materials, services and functions of the site, even if Mango Ink is expressly advised of the possibility of such damages.

Indemnification -
You agree to indemnify and hold Mango Ink, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the mangoink.com, your connection to mangoink.com, your violation of the Usage Agreement, or your violation of any rights of another.

Governing Law And Jurisdiction -
The Usage Agreement and the relationship between you and Mango Ink are governed by the laws of the State of Washington without regard to its conflict of law provisions. You also agree that this Usage Agreement is entered into between you and Mango Ink in Spokane, Washington. The failure of Mango Ink to exercise or enforce any right or provision of the Usage Agreement does not constitute a waiver of such right or provision. If any provision of the Usage Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Usage Agreement remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Materials or Service or the Usage Agreement must be filed within one year after such claim or cause of action arose or be forever barred.

Shopping Cart
The shopping cart is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Thanks again for stopping by Mango Ink and we hope to see you again. Any further questions and/or comments may be answered by email at info@mangoink.com.